View our previous policy, effective until  August 26, 2025, 18:00 (Pacific Time).Explore More*The current policy takes effect from August 26, 2025, 18:00 (Pacific Time). Products purchased before the new policy comes into effect will remain subject to the policy in place at the time of purchase.

Statement

1. This policy may vary according to local laws and regulations. Speediance reserves the right, to the extent permitted by law, to interpret and modify this policy at its sole discretion at any time. Any modifications will be communicated to customers through public announcements on the official website or other appropriate channels.
   
2. If the actual condition of the returned product does not match the previously communicated information, Speediance reserves the right to refuse the return or exchange, or to charge corresponding fees.
   
3. When returning a product for any reason, the customer must remove all personal information and customized settings from the product. Speediance assumes no responsibility for any potential disclosure of private information resulting from the customer’s failure to delete such information.
   
4. Speediance is committed to strictly protecting customers’ personal information in accordance with applicable local laws and regulations. Any personal information collected during the processing of return or exchange requests will be used solely for handling such requests.
   
5. This policy does not limit or exclude any statutory rights you may have under the applicable laws of your country or region. The terms of this policy shall be enforced to the extent permitted by such applicable laws.
   

Return Policy

Return Conditions

This return policy applies to the following products purchased through the official Speediance store: Gym Pal, Gym Monster, Gym Monster 2, VeloNix, and related accessories. A return request may be submitted within 30 calendar days (starting from 00:00 on the day of delivery) if any of the following conditions are met:

• The product has no manufacturing defects and remains in resalable condition.
• A manufacturing defect is discovered upon unboxing that affects normal use.
  

Please Note:

1. Do not return any products before receiving a Return Merchandise Authorization (RMA) number and instructions from Speediance. Any loss incurred as a result of unauthorized returns will be your responsibility.
   
2. You must return all accessories and attachments along with the main unit, and none of them should have any damage caused by human factors.
   
3. Products must be returned in their original packaging. If you cannot provide the original packaging, you will be responsible for any additional costs resulting from using alternative packaging.
   

Return & Refund Service will not be provided where:

1. Product malfunction or damage caused by violation of the product manual, unauthorized use, or modification.
   
2. The product is tested by Speediance and confirmed to have no quality defects.
   
3. Damage caused by force majeure events such as fire, flood, strong winds, or lightning after the product has been signed for.
   
4. Damage occurring during transportation without valid proof of shipping damage.
   
5. Customized or personalized products made according to the customer’s request.
   
6. Failure to provide a valid purchase invoice or proof of purchase, or providing forged or altered documents.
   
7. The returned product’s serial number does not match the original product's, or product labels, serial numbers, or watermarks have been tampered with or falsified.
   
8. The returned product does not match the original order (e.g., different model or configuration).
   
9. The product is not shipped back within seven (7) days after Speediance issues a return confirmation.
   
10. Any other conditions that affect the product’s integrity and resale value.
    

Return Process

1. To request a return and refund, please contact after-sales@speediance.com within 30 calendar days from 00:00 on the day the product is delivered.
   
2. Please include the following information in your email: order number, product serial number, product name and quantity, reason for return, and photos or videos showing the complete product packaging.
   
3. Speediance will review your return and refund request within two (2) business days of receiving your email.
   
4. If your return request is approved, Speediance will provide a Return Merchandise Authorization (RMA) number, a return label, and return instructions within seven (7) business days. Please follow the instructions carefully when returning the product.
   

Refund Process

Once the returned product is received, Speediance will inspect the product. If the inspection confirms that the product meets the conditions specified in this return and refund policy, the corresponding refund will be issued to the original payment method.The official start of the refund process is considered the date on which Speediance receives the returned product, completes the inspection and evaluation, and confirms the refund amount with you. From that date, the refund will be processed within 14 business days. (Please note that the actual time for the funds to appear in your account may vary slightly depending on the processing times of your bank or credit card issuer.)

Potential Deductions

1. Except for returns due to manufacturing defects, all costs related to packaging, labor, storage, transportation, and other logistics arising from returns for any other reason will be borne by the customer. These costs will be deducted in advance from the refund.
   

The following situations may result in additional deductions from the refund:

• Missing items in the returned package (including accessories, attachments, etc.);
• Damage to the returned product caused by human factors;
• Damage to the external packaging during return shipping due to non-original packaging;
• Any other conditions that affect the product’s resale value.

Note: Returns or exchanges arising from Speediance’s responsibility will have standard shipping costs covered by Speediance. Additional service fees, such as pickup and handling, are not included.

Exchange Policy

Exchange Conditions

This exchange policy applies to the following products purchased through the official Speediance store: Gym Pal, Gym Monster, Gym Monster 2, VeloNix, and related accessories. An exchange request may be submitted within 30 calendar days (starting from 00:00 on the day of delivery) if any of the following conditions are met:

• The product has no manufacturing defects and remains in resalable condition.
• A manufacturing defect or quality issue is discovered upon unboxing that affects normal use.
  
• The product was severely damaged during shipping, making it unusable, and valid proof of shipping damage is provided.
  

Please Note:

1. Do not return any product before receiving a Return Merchandise Authorization (RMA) number and instructions from Speediance. Any loss resulting from unauthorized returns will be your responsibility.
   
2. All accessories and attachments must be returned along with the main unit, and none of them should show signs of human-caused damage.
   
3. The product must be returned in its original packaging. If you are unable to provide the original packaging, you will be responsible for any additional costs resulting from using alternative packaging.
   

Exchange Service will not be provided where:

1. Product malfunction or damage caused by violation of the product manual, unauthorized use, or modification.
   
2. Damage caused by force majeure events such as fire, flood, strong winds, or lightning after the product has been signed for.
   
3. Damage occurring during transportation without valid proof of shipping damage.
   
4. Customized or personalized products made according to the customer’s request.
   
5. Failure to provide a valid purchase invoice or proof of purchase, or providing forged or altered documents.
   
6. The returned product’s serial number does not match the original product's, or product labels, serial numbers, or watermarks have been tampered with or falsified.
   
7. The returned product does not match the original order (e.g., different model or configuration).
   
8. The product is not shipped back within seven (7) days after Speediance issues a return/exchange confirmation.
   
9. Any other conditions that affect the product’s integrity and resale value.
   

Exchange Process

1. To request an exchange, please send an email to after-sales@speediance.com within 30 calendar days from 00:00 on the day the product is delivered, including all relevant information.
   
2. Speediance will review your exchange request and process it within two (2) business days of receiving your email.
   

Potential Deductions

1. Except for returns caused by manufacturing defects, all costs related to packaging, labor, storage, shipping, and other logistics for returns initiated for any other reason will be borne by the customer.
   
2. If the exchanged product has a different value from the original product, adjustments will be made accordingly (refund or additional payment).
   
3. Additional fees may be charged under the following circumstances:
   

• Missing items in the returned package (including accessories and attachments);
  
• The returned product does not match the previously communicated condition;
  
• Damage to the returned product caused by human factors;
  
• Damage to external packaging due to not using the original packaging during return shipping;
  
• Any other circumstances that affect the product’s resale value.
  

Note: Returns or exchanges arising from Speediance’s responsibility will have standard shipping costs covered by Speediance. Additional service fees, such as pickup and handling, are not included.

Shipping is free for Speediance Strap orders in standard service areas across Canada.

For the following remote regions, a CAD $34.99 shipping fee applies:

• Newfoundland and Labrador
• Prince Edward Island
• Yukon
• Northwest Territories
• Nunavut

For strap-accessory-only orders under CAD $60:

Standard service areas: CAD $24.99 shipping

The five remote regions listed above: CAD $34.99 shipping

Speediance Strap comes with a 1-year limited warranty. The device, built-in battery, and charging accessories are covered for 12 months; fabric accessories such as wristbands and straps are covered for 3 months. Local statutory rights remain unaffected. View Warranty Policy.

The first batch of Strap orders is expected to ship in Early October.

Your free gift will be shipped separately at a later date, so your order will arrive in 2 packages. We apologize for the inconvenience.

You’ll receive an email notification when each package ships.